Legal
Plain-English explanation of what we collect, why, how it's protected, and the rights you have. DPDP-aligned.
Last updated · February 14, 2026
Medlion Recovery Living ("Medlion", "we", "us", "our") is India's Recovery Coordination Platform. We help families navigate the journey from hospital to home by coordinating Recovery Managers, residences, healthcare partners and the Medical Recovery Executive (MRE) network. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over it.
When you submit an enquiry, book an assessment, talk to a Recovery Manager, or use our AI Discovery agent, we may collect: your name, contact details (email, phone), city/country, the patient's care need and basic clinical context you choose to share, preferred budget band, family decision-maker, and any messages you send us. We also collect minimal technical data (device, browser, IP, referring page) needed to run the website.
Some of the information you share about a patient may qualify as sensitive personal data under India's Digital Personal Data Protection Act, 2023 (DPDP). We collect this only when you choose to share it, only to the extent necessary to plan recovery, and we treat it with stricter access controls. We do not request government IDs, hospital records or insurance details on this website — those are gathered later, with explicit consent, only when you formally engage us.
(a) to respond to your enquiry and assign a Recovery Manager; (b) to design a Recovery Plan tailored to the patient; (c) to coordinate care across MREs, partner facilities and clinical providers; (d) to keep the family informed during the recovery journey; (e) to improve our services, train internal teams, and operate the platform safely. We do not sell your data. We do not use your data to train external AI models.
Inside Medlion: only the Recovery Manager assigned to your case and the operations team supporting that case. Outside Medlion: only the specific partners required to deliver care (e.g., a residence, a vetted nurse, a hospital) — and only the minimum needed to do their job. Every external party is bound by confidentiality. We never share family data with marketers, advertisers or unrelated third parties.
Our AI Discovery agent uses Anthropic Claude to help you describe the patient's situation in your own words and generate a draft Recovery Blueprint for a human Recovery Manager to review. Conversations are transient: we store only the resulting blueprint and the structured summary in our database. We do not allow the model provider to retain conversations for training.
We keep your information for as long as it's needed to respond to your enquiry, deliver the engagement, or meet a legal obligation — we do not run an automatic countdown that deletes or anonymises data on a fixed schedule. You can request access, correction or deletion at any time (see Section 9), and every such request is reviewed and actioned by our team, not left to expire on its own.
Data is stored on managed infrastructure with encryption in transit (TLS) and at rest. Access is role-based and audit-logged. Recovery Managers, MREs and partners sign non-disclosure obligations. Photographic proof, vitals and care logs are accessible only to family members and authorised internal staff.
Under DPDP, you have the right to: (a) access the personal data we hold about you; (b) correct it; (c) request deletion; (d) withdraw consent at any time; (e) nominate someone to act on your behalf; (f) complain to the Data Protection Board of India. To exercise any of these, write to care@medlion.in. We respond within 14 working days.
We use minimal cookies for site functionality and anonymous usage analytics. We do not use advertising or tracking cookies. You can disable cookies in your browser — the website will still work.
We may update this policy as the platform evolves. Material changes will be highlighted on the homepage and emailed to families with active cases.
For any privacy question or to exercise any right above, email care@medlion.in or WhatsApp +91 99533 23858. Our Grievance Officer responds within 14 working days.
See also: Terms of Service · Responsibility Framework · Trust